RETURN AND REFUND POLICY


RETURN AND REFUND POLICY
Last updated October 2020


Thank you and we hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.


RETURNS
All returns must be postmarked within 60 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To return an item, please email customer service at apollocustomerhelp@gmail.com to obtain a
fully paid return shipping label. Please be sure to address as follows:


Subject: “Apollo Order Return”
Full Name
Order Number (found in original order confirmation email) Reason for Return (include photos where possible)
Full Street Address from which item will be returned
How Would You Like To Proceed?
Full refund OR exchange for equal or lower priced item


Please note
We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be paid or reimbursed by us.


REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return/refund. Please allow at least 5-10 business days to process your return/refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company or bank. We will notify you by email when your return has been processed.


EXCEPTIONS
The following items may not be returned: face masks (any size) and neck gaiters. Please contact us at apollocustomersupport@gmail.com if you are unhappy with the item you received
Please Note

● Email response times may vary. Apollo is a small, local business in Houston, TX and we do everything we can to respond in a timely manner, but we are only human. Please allow up to 3 business days for replies regarding returns or refunds
● Masks and gaiters cannot be returned. Due to health concerns, we will not accept returns of facial coverings. Please contact Apollo support if your mask is damaged, missing, or otherwise incorrect.
● Refund times may vary. You will receive an email or SMS notification when your refund has been initiated. Please allow up to 8 weeks for funds to appear on your statement


QUESTIONS
If you have any questions concerning our return policy, please contact us at: Apollocustomersupport@gmail.com or
Apollosportsmedia@gmail.com